Terms of Service

Tati Software Terms of Service

Last updated: December 09, 2025

These Terms of Service (Terms) govern your access to and use of the websites, web applications, software-as-a-service solutions, AI and WhatsApp applications, and related services provided by Tati Software (Pty) Ltd (Tati, we, us or our).

By accessing or using any of our Services, you agree to be bound by these Terms. If you are using the Services on behalf of a company or other legal entity, you represent that you are authorised to accept these Terms on its behalf.

Important: These Terms are designed as a practical framework for working with Tati Software and are not a substitute for formal legal advice. For larger or bespoke projects, we may sign a separate master services agreement or statement of work. Where such a document exists, it will apply together with these Terms.

1. Who We Are

Tati Software (Pty) Ltd is a South African software company specialising in web development, Software as a Service (SaaS), cloud solutions on AWS, WhatsApp applications, AI-powered tools, and custom business systems.

Registered office: Regus Office, 2nd Floor, West Tower, Nelson Mandela Square, Sandton, 2146, South Africa.

2. Scope of These Terms

These Terms apply to:

Our public websites and marketing pages;
Any SaaS products or portals we host for you;
Custom software solutions that we host or maintain;
WhatsApp and chat-based assistants built or operated by Tati;
Consulting, development, integration, and support services we provide.

Additional documents (such as proposals, order forms, statements of work, or service level agreements) may supplement these Terms. If there is a conflict, the signed or specifically agreed document will usually take precedence for that project.

3. Accounts & Access

3.1 Account Registration

To use many of our Services, you will need an account. You must provide accurate, current information and keep your login details secure. You are responsible for all activity under your account.

3.2 User Management

If you are an organisation, you control which of your staff have access to our systems. You are responsible for ensuring that your users comply with these Terms and with any internal policies you may have.

3.3 Unauthorised Access

Please notify us promptly if you suspect unauthorised use of your account or credentials. We may suspend access to protect you and other clients while we investigate.

4. Your Content & Intellectual Property

“Your Content” includes data, files, text, images, configuration settings, prompts, and any other material that you or your users upload, enter, or provide when using our Services.

You retain ownership of Your Content.
You grant Tati a limited, non-exclusive licence to host, process, back up, and display Your Content solely to provide and improve the Services.
You confirm that you have the right to provide Your Content to us and that using it with our Services will not infringe the rights of others or breach applicable law.

For AI and chatbot features, we may temporarily store message logs and prompts to operate the system and improve quality. Wherever possible this is done in an anonymised or aggregated way.

5. Our Services & Intellectual Property

All software, designs, code, models, documentation, and branding created or supplied by Tati (“Tati IP”) remain our property or that of our licensors, unless expressly assigned in writing.

We grant you a limited, non-transferable licence to use Tati IP as part of the Services, for your internal business purposes, while your subscription / agreement is active.
You may not reverse engineer, decompile, resell, or create competing services using Tati IP unless allowed by law or with our written consent.
Open-source components used in our solutions are subject to their respective licences.

6. Fees, Billing & Taxes

6.1 Pricing

Pricing for subscriptions, usage-based services, and project work is usually set out in a proposal, quote, or order form. All prices are exclusive of VAT or other applicable taxes unless stated otherwise.

6.2 Invoicing & Payment

Invoices are payable within the period indicated (for example, 7, 14, or 30 days). We may suspend access to Services for overdue accounts until payment is received.

6.3 Renewals & Changes

Subscriptions may renew automatically unless otherwise agreed. We may adjust fees at renewal or for additional usage, and will normally give reasonable notice of any changes.

7. Acceptable Use

You agree not to use the Services to:

Violate applicable laws or regulations;
Infringe intellectual property or privacy rights of others;
Upload malicious code, attempt unauthorised access, or disrupt the Services;
Send spam, abusive, or harmful content (including via WhatsApp or chatbots);
Build or assist in building products that compete directly by copying our proprietary designs or code.

We may, at our reasonable discretion, suspend or limit access where we believe these rules are being violated.

8. Data Protection & Privacy

Our handling of personal information is described in the Tati Software Privacy Policy. By using the Services, you acknowledge that we process personal data in accordance with that policy.

Where we act as a processor/operator on your behalf (for example, storing customer data in a SaaS product we host for you), we will process such data only on your instructions and take reasonable steps to keep it secure.

9. Availability, Maintenance & Support

We aim to keep our Services available and performant, but some downtime is inevitable for maintenance, updates, or issues beyond our control.

Planned maintenance will usually be scheduled outside of core business hours where possible.
For SLA-backed projects, specific uptime and response targets may be defined in a separate agreement.
Support channels (email, ticketing, WhatsApp, etc.) and response times are described in your proposal or onboarding material.

10. Warranties & Disclaimers

We strive to provide high-quality, reliable Services. However, except where expressly stated in a written agreement:

The Services are provided on an “as is” and “as available” basis.
We do not guarantee that the Services will be uninterrupted, error-free, or suitable for every specific business purpose.
You are responsible for evaluating whether the Services meet your regulatory and operational requirements.

11. Limitation of Liability

To the fullest extent permitted by law, Tati Software and its directors, employees, and suppliers shall not be liable for:

Indirect, incidental, special, or consequential damages;
Loss of profits, revenue, data, or business opportunities;
Losses arising from unauthorised access to or use of your account due to your failure to safeguard credentials.

In any case, our total aggregate liability for all claims relating to the Services in a 12-month period will not exceed the total fees paid by you to Tati for the relevant Services during that period, unless otherwise required by law.

12. Indemnity

You agree to indemnify and hold Tati Software harmless from claims, damages, or losses arising from:

Your breach of these Terms or applicable law;
Your misuse of the Services;
Content or data you submit, host, or process through the Services that infringes the rights of others.

13. Suspension & Termination

We may suspend or terminate your access to the Services if:

You materially breach these Terms and do not remedy the breach within a reasonable time after notice;
Your use of the Services poses a security risk or may harm other clients or the platform;
Fees remain unpaid for a significant period.

You may terminate a subscription or project in line with the notice periods set out in the relevant proposal or agreement. On termination, your right to use the Services will cease, and we may delete or anonymise stored data after a retention period, as described in our Privacy Policy.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date and, for significant changes, may provide additional notice (for example via email or on our website).

Continued use of the Services after changes take effect indicates your acceptance of the updated Terms.

15. Governing Law & Disputes

These Terms are governed by the laws of the Republic of South Africa, unless otherwise specified in a written agreement with you.

Any disputes arising out of or relating to these Terms or the Services will, in the first instance, be discussed in good faith between the parties. If not resolved, they may be referred to mediation or to the competent courts of South Africa.